Terms & Conditions
www.casamoebel.ch
(hereinafter "website/online store") is operated by Leon Makedon
GmbH, Postplatz 16, 5610 Wohlen AG.
Contact: 076 377 37 13, service@casamoebel.ch, Postplatz 16, 5610 Wohlen AG.
Leon Makedon GmbH
represented by (casamoebel.ch) shall be responsible for all business relations
between the buyer and Leon Makedon GmbH (casamoebel.ch) in connection with the
use of the online store (casamoebel.ch) and orders for products and services via
the online platform. They form a consolidating and supplementary component for
all orders which are initiated and confirmed via the online store.
General validity of
our services, offers and prices
All prices include
VAT and shipping costs in CHF. The published prices & articles apply
exclusively to Switzerland.
Offers
The products and
services offered are presented as realistically as possible in the webshop.
Certain deviations in color, dimensions, design, structure, processing and
details are reserved. In addition, are further reserved incorrect information
due to technical defects in our webshop or incorrect information from the
manufacturer.
Prices
- The prices are
shown exclusively in CHF and exactly including VAT.
- The prices listed
in the offer at the time of the order are valid.
- A reminder fee will
be charged for reminders.
Voucher conditions
- Vouchers can only
be redeemed through our webshop casamoebel.ch. The voucher is not applicable to
offered services or service options. Only one voucher can be redeemed per
order, unless otherwise stipulated. The remaining value of unredeemed vouchers
will be lost after 356 days. Vouchers cannot be combined with other
offers. Cash payment is not possible. Our voucher cannot be offset against
a previous order. The validity of the voucher is 12 months from the date of
issue.
Purchase options
Purchase option
(myInvoice)
- When purchasing the
purchase option (myInvoice), the amount invoiced must be paid within 14 days
(10 working days) from the date of order. The purchase option (myInvoice)
requires a credit check and does not exist on all published articles. If you do
not meet your payment obligation, you will be asked to pay the outstanding
amount immediately, otherwise we reserve the right to hold the order until
further notice. If you still refuse to pay your order, you will be included in
our reminder process. We would like to reiterate that all orders will be
delivered only after 100% of the outstanding amount has been paid, unless
otherwise agreed.
Payment in
installments
Payment can be made
in advance, by credit card, on account or by installment, whereby the buyer
determines the method of payment. The risk of default in the latter two cases
is excluded by the involvement of CembraPay AG/ MF Group as a factoring
company. For the collection of the total purchase price, Casa Möbel (Leon
Makedon GmbH) shall have all claims against the Buyer assigned to it by the
Seller. The collection from the Buyer shall be effected in the first two cases
mentioned above via Casa Möbel and in the last two cases mentioned above via
CembraPay AG/ MF Group, whereby in the latter case the receivables
shall be assigned to CembraPay AG for this purpose. The deadline and the
conditions (namely also the cancellation costs and reminder fees in the case of
late payment) for the payment of the invoice or the partial payments result
from the information in the order process. The following GTC of
CembraPay AG/ MF Group are expressly accepted by the Seller and the Buyer.
The "CembraPay/
MF Group Invoice with Installment Payment Option" and "CembraPay General
Terms/ MF Group General Terms and Conditions for Installment Payments" are
expressly accepted by the Customer.
Purchase Option
(myCredit Card Payment)
- Credit card
payments are processed in cooperation with SIX Payment Services and Casa Möbel
myHome.
myDelivery Service
As soon as an article
is ordered via the portal www.casamoebel.ch, it does not take long and you,
dear customer, will receive your dream article in just a few days through our
in-house logistics. Our delivery service is between 5-30 working days from order,
depending on the item and availability. All products listed in our webstore
will be delivered free of charge within Switzerland to the curb, regardless of
size, cost and volume, at most to where the delivery truck can drive to.
Delivery services
If the customer is
absent and wishes despite absence that the ordered articles are to be delivered
or deposited, then this takes place on own danger. In case of loss or damage of
unsigned consignment/shipment, the customer will not be able to make any claims
of any kind against the supplier or the company. Revocation of a drop-off
authorization must be made in writing within 24 hours.
If the myMontage
option is booked and the order is not cancelled at least 48 hours in advance,
the full cost will be charged. The customer is obliged to check the
completeness, correctness and integrity of the delivered items before
assembling or disposing of a product, otherwise the service will be charged in
full.
Delivery costs
- None, unless
otherwise agreed.
- For express
deliveries, additional costs will be incurred, which must be clarified and
agreed in advance with Casa Möbel (myHome).
Delivery options
- myAssembly option
This option must be specifically selected when ordering. To order a subsequent myMontage option is possible at the following e-mail address; service@casamoebel.ch. This option provides that all assembly work is taken into account, except for drilling on the walls or on the floor. We cannot drill holes in the walls or on the floor for technical safety reasons.
Disposal
By selecting the Disposal option, our team will pick up your old sofa, corner sofa or couch from the curb and dispose it for you. The price includes the pickup of either 1x sofa, 1x corner sofa or couch from the curb.
Volume dependent
articles
The delivery of small
articles is carried out exclusively by our in-house logistics. It may happen
that some articles are delivered by one of our shipping partners. Therefore,
please make sure that someone is present at the specified delivery address to accept
the delivery. For volume-dependent items, you will be contacted in advance by
our delivery service to arrange a delivery date. Our products are very valuable
to us, so we ask you to provide us with all the information that is important
for the delivery of your dream items, so that we can ensure a competent
delivery service.
We also offer to
deliver your dream article from Casa Möbel (myHome) to your home (main entrance
door house/high rise). The packaging will be disposed of by us upon request.
For delivery from the 1st floor, this is only done if there is a lift in which
the delivery fits. Please also make sure that the items you have ordered will
fit through the stairwell to the 1st floor.
Delivery on weekends
and holidays
Deliveries are made
between Monday and Friday. If you wish, we can also deliver your dream item on
Saturday. In this case, however, we ask you to arrange the desired date
with our delivery service. During company vacations and on public holidays our
delivery service is not available.
Logistics/Transport
The customer
undertakes to immediately check the delivered/collected goods for correctness,
completeness and integrity. Defects in the delivered/collected goods must
be reported in writing within 24h to Casa Möbel (myHome)
(service@casamoebel.ch). In case of complaints, all parts of the original
packaging must be kept. These may only be disposed of after written consent from
the supplier or the dealer. The customer has only the right to repair or
replacement (replacement delivery) or compensation in the event of a reduction
in value. The decision on repair, replacement or compensation lies exclusively
with the supplier Casa Möbel (myHome). According to our instructions in the
shipping conditions, the end user should check the condition of the packaging,
as well as the delivered products: all damages must be certified by the
supplier on the delivery bill.
Shipping conditions
- In most cases the
order will be delivered by our own logistics, in this case the customer will be
contacted by our delivery service for a delivery date. For shipments that are
notified, the recipient is obliged to be present on the agreed date. In case of
absence of the recipient, the customer will bear the costs of re-delivery or
re-delivery.
- b) As a possible
alternative, the customer can have the item delivered to a neighbor or
deposited in front of the entrance without signature. This delivery option is
without guarantee and not recommended. For this purpose, a written deposit
authorization is required. This can be requested by the customer 48h before
delivery by e-mail at service@casamoebel.ch.
- c) If the order was
delivered, in this case the Customer together with the delivery representative
of Casa Möbel (myHome) is obliged to check the packaging for damage and
irregularities and to carefully document all damages. If the driver does not
agree with this, we recommend refusing to accept the shipment and ask the buyer
to immediately report this to us at service@casamoebel.ch.
- d) If the customer
decides to accept the goods despite damage, in this case the customer is asked
to document the damage and report it within 24 hours. Transport damages,
which were not logged by the forwarding agency at the time of acceptance of the
goods, will not be paid. Any claims of the buyer in this regard will be
rejected.
- e) All
manufacturing damages must be reported to us within a maximum of 24 hours after
receipt of the goods.
Return period
Within 14 days
Who bears the
delivery costs, if any were charged?
Unless otherwise
agreed, Casa Möbel (myHome)
Who bears the return
shipping costs?
Unless otherwise
agreed, Casa Möbel (myHome)
This excludes
deliveries that are not collected by the customer, including, amongst others,
deliveries carried out on our behalf by the Post Office, Planzer AG and other
logistics partners.
In this case, the
customer bears the total costs for shipping and return shipping.
How must the product
be returned?
- Packed ready for
transport (original packaging) and ready for return transport at the curb.
o Original packaging:
not opened, unused, not assembled, not unpacked, returned with instructions for
use and all documents.
What is the
possibility if the original packaging is no longer available?
- The customer is
obliged to organize a suitable alternative packaging, so that the item is
sufficiently protected during transport.
- Large products such
as sofas, sets, etc. will be picked up by Casa Möbel (myHome) within 14 days
after readiness for return by a forwarding agent at the agreed location at the
agreed time.
- Shippable products
such as parcels will be picked up within 14 days after readiness for return by
a forwarding agent at the agreed place at the agreed time by Casa Möbel
(myHome).
Money back guarantee?
- Customer will get
his money credited to his Casa Möbel (myHome) account within 10 working days
after receipt of goods.
Excluded from the
refund
- Paid services such
as assembly, express delivery, delivery extra charges and all options.
Foreign shipments
- These costs must be
clarified by the customer in advance and confirmed by Casa Möbel (myHome).
Excluded from the
right of return
- Articles from the
hygiene area (bed linen, pillows, blankets, toppers, terry cloth, covers,
mattresses, etc.) we accept only with unopened original packaging.
- Items that have
already been unpacked and no longer qualify as new and unopened.
Returns
Returns will only be
accepted within 14 days of receipt of the goods by the customer. Business
customers also have a 14-day right of return, but must pay all transportation
costs themselves.
The return of goods
is to be sent to the following address:
Casa Möbel (myHome), Klosterhof 21, 5630 Muri AG,
Switzerland.
As far as the legal
right of withdrawal applies to orders of goods in our internet store, we
replace this with a right of return according to legal requirements. This does
not grant any rights that go beyond the legal requirements.
Consequences of
return
In the event of an
effective return, the services received by both parties shall be returned and
any benefits derived shall be surrendered. In the event of deterioration of the
item and for benefits (e.g. benefits of use) that cannot be returned or can only
be returned in part or in a deteriorated condition, you must compensate us to
this extent. You only have to pay compensation for the deterioration of the
item and for benefits derived if the benefits or the deterioration are due to
handling of the item that goes beyond the testing of the properties and
functionality. By "testing the properties and functionality" we
mean testing and trying out the respective goods, such as is possible and
customary in a retail store. Obligations to refund payments must be fulfilled
within 30 days. The period begins for you with the dispatch of the goods or the
request for return, for us with the receipt.
Cancellation
If a customer decides
to cancel a validly confirmed order, Leon Makedon GmbH represented by Casa
Möbel (myHome)-casamoebel.ch reserves the right to charge a flat fee in the
amount of 499.
This fee comes into
effect if an order is cancelled without a written justification within 24h
after receipt of the order confirmation, despite an order confirmation before
delivery.
Warranty services
Warranty general
products
Generally we give 24
months warranty on our products. The warranty liability starts on the day of
delivery. If any defects are found during the warranty period, the
customer is obliged to report them immediately. Upon receipt of the goods,
however, no later than within 48 hours by e-mail to service@casamoebel.ch.
Claims outside the
warranty period
- All articles
offered/published by Casa Möbel (myHome) in the webshop are intended for
non-commercial use. Complaints regarding items used for commercial
purposes may be denied by the manufacturer if the defects are caused by
intensive use.
- Due to electronic
reproduction, there may be slight shifts in color tones. Casa Möbel (myHome)
always tries to represent the products and services on the website as
realistically as possible. The dimensions of certain items may also differ
slightly from those on our website. The error range can be 0- 5 cm.
- All damage caused
by natural wear and tear, aging, failure to follow the operating / assembly
instructions and improper handling of the product, as well as minor damage, are
excluded from the warranty. Minor damage is considered to be defects that are not
obviously visible to the naked eye and in diffuse light conditions from a
distance of 3 meters perpendicular to the point of damage.
- In the case of
minor damage, claims against the supplier are invalid. The warranty is void if
the goods have been processed or obviously changed despite recognizable
defects. In warranty cases, it is up to the seller to decide whether the
damaged or defective part will be replaced free of charge or whether a partial
refund / price reduction will be granted. In such a case, both parties
undertake to find a reasonable solution that does not cause excessive
costs/efforts.
- Casa Möbel (myHome)
is not liable for any damage caused by errors/actions of third parties, as well
as for unjustified refusal to accept the goods. In such situation, the
costs associated with the return and reshipment of the goods shall be borne by
the Buyer. All additional logistics services, apart from special
arrangements (assembly, etc.) are excluded from reimbursement.
Warranty services for
the purchase of high quality mattresses.
Our high quality
mattresses are provided with 24 months warranty service. The Casa Möbel
(myHome) warranty covers all damages, which are due to faulty workmanship or a
material defect.
The warranty service
applies to the following defects
- Materials such as
springs, foam core, latex core, which were processed in the offered mattresses.
Items such as
pillows, toppers, mattress covers are excluded from warranty coverage.
Furthermore, there is no warranty claim (after delivery) for mold, zippers and
handles and loops on bed covers, cuts, scratches, dirt, cracks, notches, which
were added by the customer or third parties. No warranty claims for damage
caused by incorrect assembly, handling or care, as well as no warranty claims
for incidental or consequential damages. A warranty claim is excluded if work
has been carried out on the article by unauthorized persons or if parts of
foreign origin have been processed on the article.
The warranty service
is only valid for private use as well as for use in the house. The warranty
service is only valid under the condition that the mattress has been lying on a
functional and suitable slatted frame from the beginning. The customer must send
the mattress back to our warehouse at his own expense for inspection by our
experts. Casa Möbel (myHome) will decide at its own discretion whether we will
replace the mattress. If the product is no longer available, Casa Möbel
(myHome) is obliged to provide a replacement of equal value.
My365
The option (my365)
offers you an additional warranty extension of 12 months. This warranty option
is subject to the same conditions as the standard warranty. The cost of this
option is displayed individually and accurately on the website depending on the
product. It may happen that some products cannot be additionally equipped with
the my365 option.
Wood declaration
To ensure
transparency at all times and to make conscious purchasing decisions, you can
find the wood database by clicking on the following
link,https://www.konsum.admin.ch/bfk/de/home/themen/holzdeklaration/holzdatenbank.html.
Other essential
information
Persons who access
information on the Casa Möbel (myHome) website (www.casamoebel.ch) agree to the
following conditions and also confirm the use of cookies.
No guarantee for
completeness and accuracy
The information
published on the website is provided by Casa Möbel (myHome)-www.casamoebel.ch
for personal use and information purposes only. This information may be changed
at any time and without prior notice. Casa Möbel myHome makes no warranties
(express or implied) as to the accuracy, completeness or timeliness of the
information published on the website, even if due care has been taken in its
collection from sources believed to be reliable Casa Möbel
(myHome)-www.casamoebel.ch. Furthermore, any liability for incomplete or
deviating assembly instructions is rejected.
Use of the Casa Möbel
(myHome) website (www.casamoebel.ch)
The entire content
(presentation, information, design, text, graphics, ...) of the Casa Möbel
(myHome) website (www.casamoebel.ch) is protected by copyright. The individual
elements of the website belong exclusively to the website operator Casa Möbel
(myHome). The saving or printing of individual pages and/or sections of the
Casa Möbel (myHome) website is only permitted with full reference to the
source. With saving or otherwise copying software or other data on the Casa
Möbel (myHome) website (www.casamoebel.ch) the respective terms of use are
considered accepted. All property rights remain with Casa Möbel (myHome). You
may not reproduce (in whole or in part), transmit (by electronic means or
otherwise), modify, link into or use the Casa Möbel (myHome) website
(www.casamoebel.ch) without the express written permission of Casa Möbel
(myHome).
General references
and links
It may happen that
certain links on the Casa Möbel (myHome) website (www.casamoebel.ch) could lead
to third party websites. Casa Möbel is not liable from the content of such
websites, for their correctness, completeness and legality, which are referred
directly or indirectly to other websites (links). The author expressly
undertakes that at the time of linking, no illegal content on the linked pages.
For illegal, incorrect or incomplete contents and especially for damages
resulting from the use or non-use of such information, only the provider of the
linked site is liable, not the one who has linked to the respective
publication.
Privacy Policy Google
Analytics Statement
This website uses
Google Analytics, a web analytics service provided by Google, Inc ('Google').
Google Analytics uses 'cookies', which are text files placed on your computer,
to help the website analyze how users use the site. The information generated by
the cookie about your use of this website (including your IP address, which,
however, is anonymized using the _anonymizeIp() method before being stored so
that it can no longer be assigned to a connection) is transmitted to a Google
server in the USA and stored there. The following data is collected: Address
and title of the visited page or of downloaded files, screen resolution,
browser type, browser version, browser window size, color depth, browser
language, Java plugin enabled or not, Flash version and origin information.
This list may be expanded by Google and reflects only its current knowledge of
the analysis. Google will use this information for the purpose of evaluating
your use of the website, compiling reports on website activity for website operators
and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do
so by law, or where such third parties process the information on Google's
behalf. Google will not associate your IP address with any other data held by
Google. You may refuse the use of cookies by selecting the appropriate settings
on your browser, however please note that if you do this you may not be able to
use the full functionality of this website. By using this website, you consent
to the processing of data about you by Google in the manner and for the
purposes set out above.
You can object to the
collection of data by Google Analytics with effect for the future by installing
a deactivation add-on for your browser.
Privacy policy for
the use of Facebook plugins (Like button).
Plugins of the social
network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA, are
integrated on our pages. You can recognize the Facebook plugins by the Facebook
logo or the "Like button" ("Like") on our page. You
can find an overview of the Facebook plugins here:
http://developers.facebook.com/docs/plugins/. When you visit our pages, a
direct connection is established between your browser and the Facebook server
via the plugin. Facebook thereby receives the information that you have visited
our site with your IP address. If you click the Facebook "Like"
button while logged into your Facebook account, you can link the content of our
pages on your Facebook profile. This allows Facebook to associate the visit to
our pages with your user account. We would like to point out that we, as the
provider of the pages, have no knowledge of the content of the transmitted data
or its use by Facebook. For more information, please refer to Facebook's
privacy policy at http://de-de.facebook.com/policy.php. If you do not want
Facebook to be able to associate your visit to our pages with your Facebook
user account, please log out of your Facebook user account.
Copyright
The design of the
website (www.casamoebel.ch) and its content, text, images and graphics, as well
as representations, etc. copyright is owned in full by Leon Makedon GmbH (Casa
Möbel (myHome)). Copying, downloading etc. (see above) may not be used for own
purposes without prior written permission.
Liability,
limitations of liability and applicable law
It is excluded for
damages or losses of any kind, which should arise on the products or their use
or access to www.casamoebel.ch website or from links to third party websites.
Furthermore, it is refrained from the fact that possibly individual parts of their
website do not function completely. Casa Möbel (myHome) disclaims any liability
for manipulation of the computer system of the Internet user by unauthorized
persons. Likewise, we point out that the use of the website is subject to the
risk of possible viruses and targeted hacker attacks. Casa Möbel reserves the
right to withdraw from the contract at any time without being liable for
damages.
Casa Möbel (myHome)
is not liable for any damage that is not caused by us or that we can influence.
For damages resulting from the purchase, their delivery and use of the
products, which we could have prevented, we are only liable for the purchase
price of the item.
If any claims arise,
both parties must agree or seek legal recourse through the arbitration
authority. In the event of damage or claim, both parties agree to seek direct
contact in the first instance.
Newsletter
By registering and
purchasing our products and services, you automatically subscribe to our
newsletter. By registering, you also agree to receive information about product
news or other similar promotions. You can unsubscribe from the newsletter at
any time via casameobel.ch.
Ownership and
retention of title
The order is
considered legally valid as soon as the customer has accepted the general terms
and conditions on the website of Casa Möbel (myHome) and has definitively
confirmed the order. The presentation of the published articles in the webstore
does not represent a legally binding offer, but a non-binding online offer
catalog. By clicking the button "Buy now" you place a non-binding
order of the items contained in the shopping cart. The confirmation of receipt
of your order together with the acceptance of the order immediately after
sending automated e-mails. With this e-mail confirmation, the purchase contract
is to be recognized as legally binding. Ownership is transferred to the buyer
upon full payment and delivery of the purchase contract item. Until full
payment of the purchase price, the goods remain the property of Casa Möbel
(myHome). We store the contract text and send you the order data by e-mail. If
you are an entrepreneur in the exercise of your commercial or independent
professional activity, a legal entity under public law or a special fund under
public law, we retain ownership of the purchased item until all outstanding
claims from the business relationship with the buyer. The corresponding
security rights are transferable to third parties. You shall only have a right
of set-off if your counterclaims have been legally established or are
undisputed or acknowledged by us. Furthermore, you shall only have a right of
retention if and to the extent that your counterclaim is based on the same contractual
relationship. If the customer is in default with any payment obligations to us,
all existing claims are due immediately and Casa Möbel (myHome) reserves the
right to keep the goods for the time being.
Swiss law applies.
The place of
jurisdiction is Wohlen AG.
Valid from 01.01.2026